Unlocking An Account
If an account becomes locked, it can only be unlocked by an agency administrator.
Note: this process only Unlocks a Users Account.
If you need to reset a users password, please see our user manual article on Resetting a Users Password.
YOUR NAME => AGENCY SETTINGS => USERS
A user account can become locked after a specific number of failed logins, as determined by each agency.
Your end user will see a screen similar to the screenshot below advising the their User is locked and to contact an administrator.
To reset their account, login to COPFTO, click your name => Agency Settings. Next Click the USERS tab.
You will see a screen similar to the screenshot below. For easy identification of Locked out Users we display locked out users Last Name in Orange and we change their Welcome button to a Reset Button.
Unlock a User Account
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- Click the Reset User button to the far right of the user's row.
- COPFTO unlocks the users account and sends them an email advising them their account has been unlocked.
- Click the Reset User button to the far right of the user's row.
